The post holder will be part of the project team responsible for the development and implementation of the new Human Resources System. This post is a new role, which will be responsible for facilitating and coordinating the delivery of technical services from specific Information Services teams, in-line existing project methodologies, including full service transition to an operational state. You will where appropriate act as the project technical liaison between the software supplier’s technical teams and in-house technical teams identifying dependencies, performing technical requirements and gap analysis, agreeing schedules and prioritising work packages to successfully deliver IT services for the new HR system.
The post holder will come from a strong IT system technical implementation background, and will possess a good understanding of IT Service Management principles and processes.
The role offers the successful applicant an excellent opportunity to become a champion of good practice and to ensure IT services are supplied which meet the business and technical needs of the University in sustainable service delivery.
This post reports to the Head of IT Infrastructure and is key to ensuring that the successful implementation of the Human Resources System meets the University’s current and future digital requirements. This will include:
- Working within the Human Resources (HR) project team to provide technical implementation input into the overall systems implementation
- Liaising with teams within Information Services to ensure that appropriate support and development services and resources are provided to the project
- Interacting with the software supplier’s project team providing design and development advice and help when needed, including investigating specific IT Service queries and problems
- Identifying and specifying where there is a need for enhancement of integration with existing Kent systems
- Working with the Project Manager, lead on the planning and scheduling of necessary Information Services resources to support the HR project
- Being accountable for the quality of project deliverables supplied by Information Services and ensure a stable IT environment, and data security and integrity
- Negotiate and acquire the IS resource required to produce project deliverables
- Making decisions on escalated issues focussing on achieving the results required by the project
- Member of the Project board, supplying IT services from Information Services in line with the management procedures
- Effectively managing the end-to-end supply of IT services and identifying process improvements where possible
- Reviewing specifications, and associated documentation for system components
- Ensuring that software being developed complies with any internal processes and guidelines for software delivery, and is compliant with any relevant legislative requirements such as a Privacy Impact Assessment
- Ensure that a successful Service Transition is achieved in which the implementation of new system results in a live/operational service model which is fully supported by appropriate change management procedures
- Ensuring quality check procedures are adhered to, on IT service components ready for implementation, so they meet requirements
- Conducting, recording and monitoring risk assessments and service implementation schedules
- Reviewing and approving supplied service documentation, as part of a workflow approval process where appropriate.
- Overseeing and managing the building, testing and implementation of project deliverables from Information Services.
- Tracking and reporting supplied service issues as they are deployed.
- Designing and measuring success metrics and monitoring service delivery progress.
- Understanding the interdependencies between supplied services and other IT services and processes
- Reviewing HR release schedules, upgrade, release and patch notes in conjunction with the project team to facilitate the co-ordination and implementation of supplied services updates.
- Taking an active part in the planning and specification of the HR system for the implementation of new features of the various administrative systems.
- Encouraging the transfer of product knowledge and skills to the appropriate staff within the associated teams
- Keeping abreast of changes in University administration with particular regard to how such changes may affect the HR system and impact the supply of IT services
- Facilitating policy, process and procedural improvements using industry best practice.