Location: East London
Salary: £40,000 – £45,000 per annum
The University of East London has been pioneering futures since 1898: from the 2nd Industrial Revolution through to where we are now, the 4th. We are a careers-led university, dedicated to supporting our students to develop the skills, emotional intelligence and creativity needed to thrive in a constantly changing world.
The post holder will be responsible for supporting the University’s Student Records System (SITS), which underpins the entire student journey from initial application to successful graduation.
The post holder will play a key role in supporting the Assistant Registrars in the day to day operational support and strategic development of the Student Record System (SITS).
Working collaboratively with peers and colleagues, the post holder will work to continually enhance processes and practices to ensure Student and Academic Services provides a service that is forward looking, responsive, innovative and maintains excellent standards of compliance and good practice.
MAIN DUTIES AND RESPONSIBILITIES:
Strategic Leadership and Decision Making
- To support the effective development, integration and operation of our student systems (SITs) to enhance provision of services to students and staff, extract maximum gain from the University’s systems and data to support its strategic ambitions and ensure the accuracy, quality and efficiency in the provision of data for external purposes.
- To support the Assistant Registrars and Academic Registrar with analysis of new academic, administrative and external policies to understand the impact on student systems and what developments may be required.
- To proactively communicate system changes upgrades/process improvements to stakeholders across the University, identifying training needs and providing the necessary support to remove the risk of failure.
- To recommend new business process solutions to improve the efficiency of, and levels of service to, customers of UEL student systems, and in doing so to identifying what training/support the stakeholders will require during implementation.
Planning and Organisation
- To support critical University processes or major University initiatives across Schools and Services whilst delivering core support and maintenance of student systems.
- In close conjunction with IT Services, to support the planning and management of the business implementation of new functionality from suppliers, working closely with existing and relevant change projects/programmes.
- To work closely with colleagues in IT Services to improve the integration of the student records system with other systems such as Finance (Agresso), Timetabling (Celcat) and CRM.
- To effectively support student systems-related projects and process improvements to ensure that:
– Projects are completed on time and within budget
– Resulting systems and services are of a specified and acceptable quality to users
– Consideration is given to business as usual and ongoing support for users.
- To support the Assistant Registrars and Academic Registrar in the development of student lifecycle records management processes, including programme approval and set-up; rolling-forward of records; online enrolment; online module registration; assessment and feedback; awards and graduation.
- To manage and deliver an institution-wide schedule of routine data integrity checks.
- To foster productive internal and external relationships to support the maintenance and enhancement of the University’s student records and systems.
EDUCATION, QUALIFICATIONS AND ACHIEVEMENTS
- A degree, preferably in a relevant subject or equivalent experience (A/C) (E)
KNOWLEDGE AND EXPERIENCE
- Highly developed IT skills and considerable experience of developing the use of the Tribal SITS student records system across multiple functions, including e:Vision, Programmes (CAMS), Admissions (MAS), Students (SRS) and Publishing (IPP). (A/I) (E)
- Knowledge of SITS SRL syntax. (A/I/T) (E)
- Extensive experience of the production of complex management information and data sets to support business requirements/institutional data reporting capabilities. (A/I/T) (E)
- Knowledge and understanding of the manner in which universities store and use complex data to support student administration and statutory requirements including the treatment of sensitive data (GDPR). (A/I) (E)
- Knowledge and understanding of core academic and administrative functions in higher education. (A/I) (E)
- Experience in providing business system support including running training sessions and the creation of supporting materials. (A/I) (E)
- Experience in writing documentation e.g. technical documentation, user guides and business process diagrams. (A/I) (E)
- Experience in initiating and managing change in business processes including a commitment to continuous improvement. (A/I) (E)
- Experience of supporting statutory returns (A/I) (D)
- Experience of the creation/maintenance of mark schemes and award/progression/automation rules in SITS student records system. (A/I) (E)
- Proven ability to identify and solve problems through curiosity and innovative thinking (A/I) (E)
PLANNING AND ORGANISING
- The ability to respond flexibly to changing pressures and requirements. (A/I) (E)
- An adaptable approach to work, with the ability to deal with high degrees of complexity and ambiguity. (A/I) (E)
- Excellent organisation skills, including the ability to plan and prioritise a varied workload to meet deadlines in an efficient and effective manner. (A/I) (E)
- Strategic planner/thinker able to plan, manage and deliver solutions. (A/I) (E)
- Ability to command confidence amongst fellow team members and to work collaboratively in support of team objectives. (A/I) (E)
- Ability to provide expert advice and guidance about business systems and business processes (A/I) (E)
- Ability to work effectively with diverse internal and external stakeholders, influencing and negotiating with them to achieve a positive outcome. (A/I) (E)
- Ability to effectively communicate complex and/or technical subjects to non-expert audiences. (A/I) (E)
- Experience of providing a high quality customer/stakeholder focused service. (A/I) (E)
- Ability to set and work to agreed service levels. (A/I) (E)
- Ability to provide accurate progress reports and escalate issues where appropriate. (A/I) (E)
- Ability to remain calm under pressure and to respond quickly to developing situations. (A/I) (E)
- Ability to develop strong working relationships with business areas and key stakeholders. (A/I) (E)
- Ability to develop strong working relationships with external suppliers/statutory customers e.g. HESA. (A/I) (E)
- Ability to represent the team at departmental meetings, regional user groups and conferences. (A/I) (E)
OTHER ESSENTIAL CRITERIA
- Commitment to and understanding of equal opportunities issues within a diverse and multicultural environment. (A/I) (E)
- Willingness to work flexible hours including occasional evening and weekend work. (A/I) (E)
Criteria Tested by Key:
A = Application form
C = Certification
I = Interview
T = Test
How to Apply
The University of East London has appointed SearchHigher as their recruitment partner for this campaign, please apply below by uploading your CV & Cover Letter or call Kieran on 07385037184 or email firstname.lastname@example.org for a confidential conversation. Previous applicants need not apply.
Read more about working at the University of East London at https://www.uel.ac.uk/about/about-uel